Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website, software platform, and related services (the "Services") provided by Astra Systems ("we", "us", or "our"), a business registered and operating in the United Kingdom.

By accessing our website at astrasystems.io or subscribing to any of our Services, you ("you", "the Client") agree to be bound by these Terms. If you do not agree, you must not use our website or Services.

These is a business-to-business agreement. Our Services are supplied to UK contractors, tradespeople, and home service businesses acting in the course of their trade.

• "Services" means the website design, hosting, 5-star review funnel, unified inbox, Missed Call Text Back, and related automation products supplied by Astra Systems.
• "Client" means the UK business or individual subscribing to the Services.
• "Content" means all text, images, logos, and materials supplied by the Client for inclusion in the Services.
• "Subscription Fee" means the monthly fee payable for the Services, as set out on our Pricing page.

We agree to design, build, host, and maintain a functional website and associated automation systems tailored to your trade. The specific scope of the Services will be confirmed during your onboarding call and may be updated from time to time.

We will use reasonable skill and care in providing the Services. We do not guarantee any specific level of enquiries, leads, reviews, or revenue, as these depend on factors outside our control including market conditions and your own business practices.

We may add, change, or remove features of the Services from time to time. Where a change materially reduces the core functionality you subscribed to, we will notify you in advance.

The current Subscription Fee is £97 per month, payable in advance by recurring card payment or direct debit. Prices are inclusive of VAT where applicable. We will issue a VAT invoice for each payment.

Your first payment is taken on the day your Services go live. Subsequent payments are taken monthly on the same calendar date. If a payment fails, we will notify you and may suspend the Services until payment is received.

We may review and increase our fees with at least 30 days' written notice. If you do not agree to a price increase, you may cancel your subscription in accordance with the cancellation clause below.

These Terms apply from the date your Services go live and continue on a rolling month-to-month basis. There is no minimum contract term and no long-term lock-in.

You may cancel at any time by giving us 30 days' written notice (by email to hello@astrasystems.io). Cancellation takes effect at the end of the notice period, and you remain liable for any fees due up to that date.

Upon cancellation we will, at your request, provide a reasonable handover of your domain, website files, and data export. We are not obliged to maintain hosting or automation beyond the cancellation date.

• You agree to provide accurate, up-to-date information about your business and to supply Content in a timely manner.
• You warrant that all Content you provide is lawful, accurate, and does not infringe the intellectual property or other rights of any third party.
• You are responsible for the day-to-day operation of your business and for responding to leads and enquiries generated through the Services.
• You agree to comply with all applicable UK laws, including consumer protection, advertising standards, and data protection legislation.
• You must not use the Services to send unsolicited marketing messages (spam) or to contact individuals who have not consented to be contacted.

All intellectual property in the Astra Systems platform, including software, templates, designs, and branding, remains our property. You are granted a non-exclusive licence to use the platform for the duration of your subscription.

You retain all intellectual property rights in the Content you supply, including your business name, logo, and images. You grant us a licence to use this Content solely for the purpose of providing the Services.

On cancellation, your right to use our platform and templates ends, but you may continue to use your own Content and branding elsewhere.

Both parties agree to comply with their respective obligations under the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf (for example, customer contact details captured through your website or inbox), we act as a processor and you act as the controller.

We will process personal data only on your documented instructions and in accordance with our Privacy Policy. We will implement appropriate technical and organisational measures to secure personal data.

Full details of how we handle personal data are set out in our Privacy Policy.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable UK law.

Subject to the above, our total liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, is limited to the total Subscription Fees paid by you in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, or consequential losses, including loss of profits, loss of business, loss of goodwill, or loss of data, except where such exclusion is not permitted by law.

As this is a business-to-business contract, the rights and remedies available under the Consumer Rights Act 2015 do not apply.

We warrant that the Services will be provided with reasonable skill and care. We do not warrant that the Services will be uninterrupted, error free, or that they will generate any particular commercial result.

The Services are provided on an "as is" basis. To the maximum extent permitted by law, all other warranties, conditions, and terms are excluded.

We may suspend or terminate the Services immediately if you breach these Terms, fail to pay fees when due, or use the Services in a manner that is unlawful or harmful to us or third parties.

Either party may terminate immediately if the other becomes insolvent, enters administration, or ceases to trade.

On termination, all amounts owed become immediately payable, and your access to the platform will end.

The Services may integrate with third-party platforms such as Google, Facebook, Instagram, WhatsApp, and SMS providers. We are not responsible for the availability, accuracy, or conduct of these third-party services, and their terms and privacy policies apply to your use of them.

You are responsible for ensuring you hold the necessary accounts and permissions to use any third-party integrations.

We may update these Terms from time to time. We will notify you of any material changes by email or via our website at least 30 days before they take effect. Continued use of the Services after that period constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before resorting to litigation, both parties agree to attempt to resolve any dispute in good faith through negotiation. We will also inform you of any alternative dispute resolution scheme that may apply.

If you have any questions about these Terms, you can contact us by email at hello@astrasystems.io, by phone on 07919 424918, or via our contact page.